How y21d protects your account and payments
We handle your personal information with the same care we put into our platform. This policy explains what data we collect, how we use it, and the safeguards...
What we collect and why
When you open an account with y21d, we collect information needed to verify your identity, process your deposits through JazzCash, Easypaisa, SadaPay and Raast, and handle your withdrawals. This includes your name, contact details, payment account information, and transaction history. We also track how you use the platform—which games you play, your session times, and your account activity—to improve your experience and
detect fraud. We never sell your data to third parties. Your information stays within y21d and our payment partners where local law permits. We keep your data secure using encryption and access controls, and we delete inactive account information after a set period unless you request otherwise.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How we earn your trust on data
Encryption in transit
All data moving between your device and our servers uses TLS encryption. Your JazzCash, Easypaisa, SadaPay and Raast payment details never travel unencrypted.
Secure storage
Account data and payment records are stored in encrypted databases with restricted access. Only authorised y21d staff can view your information for support or fraud prevention.
Fraud detection
We monitor account activity for unusual patterns. If we spot suspicious login attempts or unexpected withdrawals, we alert you immediately and may temporarily restrict access.
Payment partner compliance
JazzCash, Easypaisa, SadaPay and Raast handle their own security standards. We verify their compliance before processing your transactions through them.
Regular audits
We conduct quarterly security reviews of our data systems and payment flows. Any vulnerabilities are patched immediately, and we document all changes.
No data sharing
Your account information stays with y21d. We don't share your name, contact details, or gaming history with advertisers, analytics firms, or third-party marketers.
How this privacy policy aligns with our other terms
| Terms of service | Our terms outline your account rights and responsibilities. This privacy policy complements them by explaining specifically how we handle your data. |
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| Payment terms | When you deposit via JazzCash, Easypaisa, SadaPay or Raast, those providers' privacy policies also apply. We link to them during checkout so you can review both. |
| Cookie policy | We use cookies to remember your login, track your session, and improve site performance. This policy explains what cookies we set and how you can disable them. |
| Withdrawal policy | Withdrawals require identity verification for security. This policy explains why we collect that data and how long we keep it after your withdrawal clears. |
| Account closure | When you close your account, we retain transaction records for legal compliance but delete personal details within 90 days unless you request otherwise. |
| Dispute resolution | If you dispute a charge or withdrawal, we use your account data to investigate. This policy covers how we handle that data during the dispute process. |
| Updates to this policy | We update this policy when our practices change. We notify you by email if changes affect how we use your data, and you can accept or close your account. |
What defines our privacy approach
Multi-device access
Log in on mobile, tablet or desktop. Your account data syncs across devices, and we encrypt each session separately so one device's login doesn't expose another.
Live session tracking
We log when you join live tables, which games you play, and how long you stay. This data helps us detect fraud and personalise your lobby without storing video or audio.
Payment history
Your deposit and withdrawal records are stored securely and visible in your account. You can download transaction statements for your records anytime.
Withdrawal verification
Before we send funds back to your JazzCash, Easypaisa, SadaPay or Raast account, we verify your identity. This protects you from unauthorised withdrawals.
Account recovery
If you forget your password, we verify your identity using your email and phone number before letting you reset it. This keeps your account safe from takeovers.
Data portability
You can request all your account data in a standard format. We'll provide your profile, transaction history, and game activity so you can keep your own records.